Frequently Asked Questions
Why does WebPortal look different?
WebPortal has been replaced by a client called Storefront. Using Citrix Receiver on your computer, you can still log in to the website as in the past; however, you will notice minor changes in look and feel. Please see the Citrix Storefront Guide (PDF) to learn more about these changes.
When I log on to WebPortal and use an application, why can't I see the C:\drive on my computer?
For security reasons, users are prohibited from seeing their system drives on their personal computers.
Why can't I see the Run Command in order to get to my work computer from WebPortal?
For security reasons, the Run Command has been disabled on the Standard Desktop. If you need access to your work computer from WebPortal, contact the IT Service Desk and they will be able to help you.
Why can’t I see the MnDOT Standard Desktop Icon in WebPortal?
This is because you are not a member of the group that grants access to the Desktop. Contact the IT Service Desk and they will be able to help you. Another reason for this is because you are not at the main window of your application list. To get to the main application list, click on the word Main located in the upper left-hand corner of the application window.
Why can’t I see my applications from WebPortal?
There could be several reasons. It could be because you have not been granted access to the application or the application is not published through WebPortal. Another reason may be that you are not at the Main Application Window. To get to the Main Application list, click on the word Main located in the upper left-hand corner of the application window.
Which applications are part of the MnDOT Standard Desktop?
Microsoft Office 2010 includes Word, Excel, PowerPoint, Outlook and OneNote. It also includes the RCA timesheet program and the State Employee Self Service Center.
Why can’t I connect to my personal computer/laptop from the MnDOT Standard Desktop?
Your personal computer is not a member of MnDOT’s Active Directory domain.
What is the correct way to exit out of my applications within WebPortal?
NEVER use the X located in the upper right-hand corner of the application window. For example, if you are using Microsoft Word within WebPortal, you should exit out of the application from the File menu. To close your WebPortal session, choose logoff from the Start menu within the WebPortal window. If this is done correctly, you will be returned to your application windows and then you can logout of WebPortal.